> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Splash
> Connect Splash to Conversion with API credentials from your Splash Customer Success Manager so event details, RSVPs, and check-ins sync into your field events.
Splash connects with a **Client ID** and **Client Secret** issued to your organization by Splash, together with a Splash login that Conversion uses once to establish access. Once connected, everything in [Field Event Platform Sync](/product-docs/campaigns/field-events/platform-sync/overview) applies; this page covers getting the credentials, the connection, and where Splash behaves differently.
## Get your Splash API credentials
Splash doesn't let you generate API credentials yourself. They come from Splash on request.
1. Contact your **Splash Customer Success Manager** and ask for API access. Say what it's for: syncing event details, RSVPs, and check-ins to Conversion.
2. Splash generates a **Client ID** and **Client Secret** for your organization and delivers them through a secure channel. Store them somewhere safe; the secret is not shown again.
3. Decide which **Splash user** Conversion will connect as. Conversion sees only the events that user can see, so pick a user with access to every event you want to sync. A dedicated integration user works well.
If your organization already uses the Splash API for another tool, you can reuse the same Client ID and Client Secret. See [Rate limits](#rate-limits) for what sharing them means.
## Connect Splash
**Prerequisites:** You are a workspace Administrator, you have the Client ID and Client Secret, and you know the email address and password of the Splash user Conversion will connect as.
1. Open workspace **Settings** and go to the **Integrations** tab.
2. Find **Splash** and click **Connect**.
3. Enter the **Client ID** and **Client Secret**.
4. Enter the Splash user's **email address** and **password**.
5. Click **Connect**.
Conversion signs in to Splash once with those details and keeps the resulting access current on its own. The password is used for that one sign-in and is **not stored**. The Client ID and Client Secret are stored so the access can be renewed. Once connected, the card shows the Splash user and how many events Conversion can see.
Use **Update connection** to connect as a different user or with new credentials, and **Disconnect** to remove the integration. Connected field events keep their members but stop syncing.
If Splash's renewal ever fails, for example because the credentials were revoked or the user's password changed and Splash ended its sessions, the card stops showing **Connected** and you reconnect with the current password. Nothing is lost in between; syncing resumes once reconnected.
## Choosing an event
Events are listed newest start first. Search by title, or narrow by start date, to find older ones. Only events visible to the connected Splash user appear.
## Registration and attendance
Splash has no notifications for guests, so Conversion reads changes on an **hourly** sync. An RSVP made on Splash appears in Conversion within the hour.
| On Splash | In Conversion |
| ------------------------------------------------ | -------------------------- |
| Guest status **RSVP Yes** | Your **Registered** status |
| **Waitlisted** | Your **Waitlisted** status |
| **Checked In** or **Checked Out** | Your **Attended** status |
| **RSVP No**, or the guest deleted from the event | Removed from the event |
| **Added** or **Invited** | Ignored. Not an RSVP. |
Guests without an email address on Splash are skipped, because there's nothing to match them to a contact with.
## Event details
Splash fills in the title, times, registration link, whether RSVPs are open and waitlisting is enabled, capacity, RSVP count, venue and address, and the event owner as organizer. The format is set to in-person when the event has a venue and left blank otherwise.
Splash doesn't expose an event's time zone through its API, so **Time Zone** stays empty on a Splash-connected event. Start and end times are still exact moments; only the zone label is missing.
## Rate limits
Splash allows **two API requests per second per Client ID**, shared across everything using those credentials. Conversion paces itself to stay under that, so a large event's guest list takes a few minutes to sync rather than a few seconds. If another tool uses the same Client ID heavily, Splash may throttle both; the sync retries and catches up on its next run.
## Troubleshooting
| Problem | Likely cause |
| ------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Connect** fails | The Client ID or Client Secret is wrong, or the email address and password don't sign in to Splash. Try signing in to Splash directly with the same email and password. |
| An event is missing from the picker | The connected Splash user can't see it, it's already connected to another field event, or it's further down the list than the first page. Search by title. |
| An event connected fine but shows no guests | The connected Splash user can see the event but not its guest list, or the hourly sync hasn't run yet. |
| A guest on Splash isn't in Conversion | They have no email address on Splash, their status is **Added** or **Invited**, or the hourly sync hasn't run. |
| Someone checked in on Splash still shows **Registered** | Check-ins arrive on the hourly sync. Click **Re-sync** on the event to pull them in now. |
| The Splash card no longer shows **Connected** | Splash rejected Conversion's renewal. Usually the credentials were revoked by Splash or the user's password changed. Reconnect. |