> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Goldcast

> Connect Goldcast to Conversion with an API token to sync webinar registrations and attendance.

Goldcast connects with an API token from your Goldcast account. Once connected, everything in [Webinar Platform Sync](/product-docs/campaigns/webinars/platform-sync/overview) applies; this page covers the connection and where Goldcast behaves differently.

## Connect Goldcast

**Prerequisites:** You are a workspace Administrator, and you have an API token from your Goldcast account.

1. Open workspace **Settings** and go to the **Integrations** tab.
2. Find **Goldcast** and click **Connect**.
3. Choose the **Region** your Goldcast account is hosted in — United States or European Union.
4. Enter your **API token** and click **Connect**.

Conversion validates the token against Goldcast before saving it. If the connection fails, check the token and make sure the region matches your Goldcast account — a token from the other region is rejected as invalid. Once connected, the card shows your Goldcast organization name. Use **Update connection** to rotate the token, or **Disconnect** to remove the integration.

<Info>
  Goldcast registration runs through the event's registration form, so only events that have one can accept registrations from Conversion. Add a registration form to the event in Goldcast before connecting it to a webinar.
</Info>

## Registration

Goldcast confirms registrations asynchronously, so a member you register from Conversion takes a few minutes to reach **Registered**, and their join link can appear a few minutes after that.

Registrations made on the Goldcast registration page are imported by a daily sync rather than in real time. That daily sync also fills in any join links Goldcast published late, so a member never stays without one for more than a day.

Goldcast provides a registration page URL, so **View registration page** appears on the Overview tab for Goldcast webinars.

## Attendance

Goldcast settles no-shows more slowly than other platforms, so allow around an hour after the session ends before attendance appears.

Goldcast reports when each attendee joined, but not when they left or how long they stayed.

## Troubleshooting

| Problem                                                         | Likely cause                                                                                                                                                      |
| --------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Members stuck at **Registration Error**                         | Goldcast rejected the registration. Usually the event has no registration form, the contact's email is missing or invalid, or the event has already ended.        |
| A **Registered** member has no join link                        | Goldcast publishes join links asynchronously, usually within a few minutes of the registration completing. Any that arrive later are filled in by the daily sync. |
| Someone registered on the Goldcast page but isn't in Conversion | Goldcast registrations are imported by a daily sync, not in real time. They'll appear after the next sync runs.                                                   |
| The Goldcast card no longer shows **Connected**                 | The API token was revoked or rotated in Goldcast. Reconnect with a current token.                                                                                 |