> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Wistia

> Connect Wistia to Conversion with an API token to sync webinar registrations and attendance.

Wistia connects with an API token from your Wistia account. Once connected, everything in [Webinar Platform Sync](/product-docs/campaigns/webinars/platform-sync/overview) applies; this page covers the connection and where Wistia behaves differently.

## Connect Wistia

**Prerequisites:** You are a workspace Administrator, your Wistia account includes webinars, and you have an API token from your Wistia account.

Only the Wistia **Account Owner** can create API tokens. Ask them to create one for Conversion:

1. In Wistia, open **Account Settings** and go to the **API** tab.
2. Click **New token**, give it a name such as `Conversion`, and grant it **Read all data** and **Read, update & delete anything**. Conversion needs the second permission to register your contacts on the webinar.
3. Copy the token right away. Wistia shows it only once, and it can't be copied again after you leave the page.

Then connect it in Conversion:

1. Open workspace **Settings** and go to the **Integrations** tab.
2. Find **Wistia** and click **Connect**.
3. Enter your **API token** and click **Connect**.

Conversion validates the token against Wistia before saving it. If the connection fails, check that the token was copied in full, that it has both permissions above, and that your Wistia plan includes webinars. Use **Update connection** to rotate the token, or **Disconnect** to remove the integration.

<Info>
  Wistia requires a first name and a last name to register someone. Contacts missing either can't be registered from Conversion and are set to **Registration Error**.
</Info>

## Registration

Wistia confirms registrations from Conversion immediately, join link included.

Registrations made on the Wistia event page are imported by a daily sync rather than in real time, because Wistia doesn't notify Conversion when someone registers there.

## Attendance

Conversion checks Wistia on a schedule rather than being notified when a session ends, so allow up to an hour after the session ends before attendance appears.

Wistia reports when each attendee joined and how long they watched, but not when they left.

## Troubleshooting

| Problem                                                       | Likely cause                                                                                                                                                |
| ------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Members stuck at **Registration Error**                       | Wistia rejected the registration. Usually the contact is missing a first or last name, their email is missing or invalid, or the webinar has already ended. |
| Someone registered on the Wistia page but isn't in Conversion | Wistia registrations are imported by a daily sync, not in real time. They'll appear after the next sync runs.                                               |
| The Wistia card no longer shows **Connected**                 | The API token was deleted in Wistia, or its permissions were edited. Reconnect with a current token that has both required permissions.                     |
| Connection fails with a valid token                           | The token is missing **Read, update & delete anything**, or the Wistia account doesn't include webinars.                                                    |