> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom Troubleshooting

> Fixes for common issues when connecting or using the Zoom integration.

## Connection issues

### "Something went wrong" when connecting

The most common causes:

* **You're not a Zoom account admin.** Zoom is an admin-managed app, so a non-admin Zoom user cannot approve the required scopes. Ask a Zoom account admin to complete the connection, or have them pre-approve the app for your account in the Zoom App Marketplace.
* **The authorization took too long.** The connection request expires after 30 minutes. Restart the flow from the **Integrations** tab and complete the Zoom sign-in promptly.
* **The authorization was declined.** If you click decline (or close the window) on Zoom's consent page, no access is granted. Start again and click **Allow**.

### The Zoom card doesn't show as connected

Refresh the integrations page. If it still shows **Connect**, run the flow again — a partial authorization is safe to retry and will simply be replaced by the new one.

## Webinar sync issues

### My Zoom webinar doesn't appear in the sync dropdown

* **It's a meeting, not a webinar.** Only Zoom **webinars** are supported. Meetings won't appear.
* **It's already synced.** A Zoom webinar can only be synced to one Conversion webinar, and already-synced webinars are hidden from the picker.
* **It belongs to a different Zoom user.** The list shows webinars scheduled by the Zoom user who connected the integration. Reconnect with the host's account or an admin account with access to the webinar.
* **Your account lacks a Webinar license.** The Zoom Webinars add-on is required to schedule webinars at all.

### Webinar details in Conversion are out of date

Conversion refreshes metadata automatically when the webinar is updated in Zoom, but there can be a short delay. Open the webinar's **Overview** tab and click **Re-sync** to pull the latest details immediately.

## Registration issues

### Members are set to "Registration Error"

Conversion retries failed registrations several times before marking the member with **Registration Error**. Persistent failures usually mean:

* **Registration isn't enabled on the Zoom webinar.** Webinars with approval type "no registration required" can't accept registrants. Enable registration in Zoom's webinar settings, then move the member back to **Registered**.
* **The contact's details were rejected by Zoom.** Zoom requires a valid email address and a first name for every registrant. Fix the contact record and retry.
* **The webinar has already ended** or was deleted in Zoom.

### A member is stuck between "Invited" and "Registered"

If the Zoom webinar uses **manual approval**, the registration stays pending until a host approves it in Zoom. Once approved (or denied), Conversion updates the member automatically.

## Attendance issues

### Attendance hasn't appeared after the webinar

Zoom finalizes its attendance report a few minutes after the webinar ends, and Conversion keeps retrying until the report is ready. If attendance is still missing well after the webinar:

* Confirm the webinar was **synced before it ended** — Conversion can only process the end-of-webinar event for synced webinars.
* Confirm the Zoom connection was active when the webinar ended. If Zoom was disconnected at that time, the event was not processed.

### Some attendees weren't matched

Attendance is matched by each participant's Zoom registrant ID. Attendees who joined without registering (e.g. panelists, or webinars that don't require registration) may not match a Conversion member.

## Still stuck?

Contact support from your Conversion dashboard and include your workspace ID, the webinar in question, and roughly when the issue occurred.