> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Background Actions

> Monitor large duplications, dynamic audience refreshes, and Salesforce field backfills while they run in the background.

Some actions in Conversion touch too many records to finish instantly, so they run in the background while you keep working. The **Background actions** settings page is where you follow their progress, review the outcome, and cancel one that's still running.

## What runs in the background

* **Duplicating an audience.**
* **Duplicating a campaign, webinar, field event, or folder**, along with everything inside it.
* **Refreshing a dynamic audience** against its criteria.
* **Backfilling Salesforce fields** with values from Salesforce.

## Reading the list

Actions are grouped into **Pending actions** (queued or running) and **Completed actions**. The list refreshes itself every few seconds while anything is running, and you can click **Refresh** at any time.

Each row shows the type of item, the action's title (for example *Duplicate Q3 Webinar*), and:

| Element      | Meaning                                                                                                      |
| ------------ | ------------------------------------------------------------------------------------------------------------ |
| Status badge | **Pending**, **In progress**, **Completed**, **Failed**, or **Cancelled**. Hover over **Failed** to see why. |
| Progress bar | For running actions: steps processed out of the total, with any failures highlighted.                        |
| Counts       | For finished actions: how many steps **succeeded**, **failed**, and were **not processed**.                  |
| Timing       | How long the action took and when it was started.                                                            |

Click **View** to open the action.

## Action details

The detail page repeats the status and progress, then explains the outcome in plain language, for example *All 1,240 steps processed successfully* or *This action was cancelled before completing. 300 steps were never processed*.

Buttons at the top link to the items involved:

* **View source audience**, **View source campaign**, and similar open the item the action started from. For a dynamic audience refresh, **View audience** opens the audience that was refreshed.
* **View new audience**, **View new folder**, and similar open the copy a duplication created.

If an item has been renamed since, the button tells you its current name. If it has been deleted, the button is disabled.

### Cancelling an action

While an action is **Pending** or **In progress**, click **Cancel action** and confirm. Remaining work will not be processed, completed work will not be reverted, and the cancellation cannot be undone.

## Why an action failed

| Message                                                                        | What it means                                                                              |
| ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------ |
| The source item couldn't be found. It may have been deleted.                   | The audience, campaign, webinar, field event, or folder was deleted before the action ran. |
| You don't have permission to access one or more items required by this action. | Something inside the container isn't accessible to you.                                    |
| An item with the same name or identifier already exists at the destination.    | A copy would collide with an existing item. Rename it and try again.                       |
| This action couldn't run because some of its inputs are invalid.               | The request was malformed. Start the action again.                                         |
| Part of this action couldn't run because a required earlier step failed.       | A dependency failed, so later steps were skipped.                                          |
| This action includes an item that can't be duplicated.                         | The container holds an asset type that duplication doesn't support.                        |
| Something went wrong while running this action.                                | An unexpected error. Try again, and contact support if it persists.                        |