Overview

Documentation Index

Fetch the complete documentation index at: https://docs.conversion.ai/llms.txt

Use this file to discover all available pages before exploring further.

The Overview tab contains global email settings that apply across all emails sent from your workspace.

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Communication limits

Communication limits cap how many emails can be sent to a single email address within a given time period. This acts as a safeguard against accidentally over-sending — for example, if a contact is enrolled in multiple workflows or is included in several blast audiences at once. You can set limits at three cadences: Click Add limit next to a period to configure a cap.

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Per-email send cap

In addition to the workspace-level cadences above, Conversion enforces a hard cap of 3 sends of the same email to the same recipient address within an 8-hour rolling window. This cap counts rows in both Sent and Sending statuses (excluding the current row) and takes priority over your configured communication limits. This cap only applies to repeat sends of the same email (matched by email_id). Sends of different emails to the same recipient are not affected — for example, if your daily limit is 4, a recipient can still receive up to 4 different emails in a 24-hour window.

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Link tracking

When link tracking is enabled, Conversion wraps all links in your emails so that clicks are recorded and attributed back to the email. UTM parameters are also automatically appended to tracked links. Toggle Track link clicks to enable or disable this. When disabled, links are sent as-is and click activity is not tracked.

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Marketing topics

Marketing topics let you categorize your emails. Topics help your team stay organized across a large volume of emails. A Default topic is created automatically and applied to all emails unless you specify otherwise. To add a new topic, click Add email topic.