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The Runs tab gives you a real-time view of every contact’s journey through a workflow. Use it to verify that contacts are progressing as expected, diagnose errors, and inspect timing at the node level. You can access the Runs tab from the top of any workflow, alongside the Editor and Emails tabs.

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Layout

The Runs view is split into two panels:
  • Left panel. A scrollable list of every contact who has entered the workflow. Each entry displays the contact’s name or email address and the elapsed time since they entered. A search bar at the top lets you find a specific contact by name or email.
  • Right panel. A visual map of the workflow showing the selected contact’s path through each node, with status badges indicating how far they have progressed.

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Filtering runs

A dropdown next to the search bar lets you filter the contact list by run status:

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Aggregate statistics

Four metrics are displayed at the bottom of the left panel, summarizing the overall health of the workflow:

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Inspecting an individual run

Select a contact in the left panel to load their run in the right panel. The workflow map highlights the contact’s specific path, and each node they have encountered displays a status badge:

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Node timing detail

Click any node within a contact’s run to open a detail overlay showing:
  • Entered. The exact date and time the contact arrived at this node
  • Exited. The exact date and time the contact left this node. If the contact is still inside the node (status is Running), this field is not displayed.
These timestamps are useful for verifying that delay nodes are holding contacts for the expected duration, confirming that action nodes executed promptly, and diagnosing bottlenecks where contacts are spending more time than expected.

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Interaction with paused workflows

When a workflow is paused, all in-progress runs freeze in place. The Runs tab continues to display these contacts, but their status badges and timers will not update until the workflow is resumed. Contacts inside delay nodes (Time Delay, Wait For, Wait Until Condition Met) have their timers suspended. The countdown does not continue while the workflow is paused.