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The Data retention settings page is where administrators submit data deletion requests to Conversion. It’s the primary way to ask Conversion to erase data on your behalf, whether that’s a set of individual records or your organization’s data as a whole. For background on how deletion works and what it removes, see Data deletion.

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Who can access it

Only administrators can submit a request. Members with any other role do not see the page.

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Submitting a request

Describe your request in the Data deletion editor and click Submit. Conversion confirms the scope of the request with you before any data is deleted. Records are identified by email address. Include the email address of each data subject whose personal data is to be erased, along with any other detail we need to scope the request. You can also submit deletion and other data subject requests by emailing privacy@conversion.ai. See Data subject requests for the supported request types and response times.
To delete a single account in your organization, you do not need to submit a request. Remove the member from Settings → Members instead. To delete individual contacts yourself, use the delete contact workflow node.