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Cvent connects by authorizing Conversion’s Cvent app in your browser. Once connected, everything in Field Event Platform Sync applies; this page covers the connection and where Cvent behaves differently.

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Connect Cvent

Prerequisites:
  • You are a workspace Administrator.
  • You can sign in to Cvent as a planner with the administrator role. Cvent only lets planner administrators authorize an app.
  • Your Cvent account is on Cvent’s North America data center. Accounts hosted in Europe can’t connect yet; contact your account team if that’s you.
  1. Open workspace Settings and go to the Integrations tab.
  2. Find Cvent and click Connect.
  3. You’re taken to Cvent. Sign in and approve the access Conversion asks for: reading events, attendees, and contacts.
  4. You’re returned to Conversion. The card shows Connected once Cvent has answered a test request.
Conversion keeps its access to Cvent current on its own, so there’s nothing to rotate. You never handle a client secret. Use Disconnect to remove the integration; connected field events keep their members but stop syncing.
If the connection fails right after approving, the approving user is usually not a planner administrator, or the access Conversion asks for was declined. Try again with an administrator.

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Choosing an event

Cvent lists every event in the account, including virtual events and Cvent’s own webinar types. You can connect any of them, but attendance on a field event is a check-in, so a virtual event only shows attendance if you check people in on Cvent. Use a webinar for sessions that should track join times. Search by title needs at least three characters.

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Registration and attendance

Cvent has no notifications for attendees, so Conversion reads changes on an hourly sync. A registration made on Cvent appears in Conversion within the hour. Guests of a registrant, meaning plus-ones added under someone else’s registration, are not brought in. Only the primary attendee becomes a member.

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Event details

Cvent fills in every event detail, including the format (in-person, virtual, or hybrid), whether registration is open, the event’s lifecycle status, the venue and address, the planner as organizer, and capacity. Rescheduling on Cvent is picked up on the next hourly sync or by Re-sync.

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Troubleshooting