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The Connections tab of the AI settings page has two sections: Integrations, which are services that can start sessions with your agents, and MCP servers, which extend AI chats and agents with external tools.

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Integrations

Connect services that can start sessions with your agents. Only administrators can connect, reconnect, or disconnect them; other members see the connection status. Click Connect next to a service and complete its authorization flow. Once connected, the row shows a green Connected badge along with the connected Slack workspace, Linear organization, or Airtable bases, and the options menu offers Reconnect.
The Slack connection here is separate from the Slack integration under Integrations, which workflows use to post messages. If Slack was connected before agents were available, the row shows Reconnect Slack to allow agents to respond to messages and reactions. Click Reconnect to grant the additional permissions.
For Airtable, the options menu also offers Connection details, which shows the status of each base subscription and any events waiting to be retried, and Disconnect. A yellow Needs attention badge means a subscription needs to be restarted or the account reconnected.

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MCP servers

Connect MCP servers to expose tools from third-party platforms in AI chats and agents. Administrators add and manage servers; every member can then use them, connecting their own account first when the server uses OAuth.
This section is about adding other MCP servers to Conversion. To connect an external AI client to Conversion’s own MCP server, see Connecting to the MCP server.

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Adding a server

Click Add MCP server (or Add server below an existing list) and fill in: The authentication method decides what else you enter:
  • API key / header (shared): a Header name (for example Authorization) and a Header value (for example Bearer sk-...). The value is stored once and shared by everyone in the workspace. When editing, leave the value blank to keep the current key, or tick Remove current API key to clear it.
  • OAuth (per user): an optional OAuth client ID and OAuth client secret. Leave the client ID blank to let Conversion register itself with the server automatically (Dynamic Client Registration); supply a secret only when the server requires one. Users authorize this server individually.
Click Add server. Conversion then inspects the server to discover its tools.

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Server list

Each server in the list shows its name and URL, plus: For OAuth servers you’ve authorized, the options menu offers Disconnect, which removes your own authorization. You can connect again at any time.

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Server page and tools

The server page shows the server’s status badges and a Tools tab listing every tool the server exposes, with its description. For each tool, choose how it may be used: Click Refresh tools to inspect the server again after it adds or changes tools. Inspection time varies between servers. If the tools list is empty, the page tells you why: the server is disabled (An administrator must enable this server before it can be connected or refreshed), you haven’t connected your account yet (Connect to view tools), Conversion could not connect (Unable to connect, with a Try again button), or the server exposes no tools. The options menu on the server page offers administrators Disable or Enable, Edit (the connection settings above), Rename, and Delete.
Deleting a server makes it immediately unavailable for all members. If it’s added again, members will have to reconnect and reconfigure tools. Use Disable to turn a server off temporarily instead.